The Room/Laundry Attendant’s responsibilities include but are not limited to maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests. The Room/Laundry Attendant position performs routine duties in cleaning and servicing the guest rooms and promotes a positive image of the property to guests and must be pleasant, honest and friendly as well as be able to address any guest requests and/or problems for resolution.

Essential Functions

• Enters and prepares the room for cleaning.
• Makes the bed and dusts the room and furniture.
• Replenishes guestrooms and bath supplies.
• Cleans the bathroom and closet areas.
• Vacuums and racks the carpet.
• Checks and secures the rooms.
• Replenishes amenities according to the operational standards of the company.
• Delivers and retrieves items on loan to guests, such as iron and ironing boards
• Ensures security of guest rooms and privacy of guests
• Performs rotation of cleaning duties, such as steam clean carpets, spring-cleaning, deep cleaning etc.) as required
• Cleans guest bathrooms, bedrooms, and floor corridor areas.
• Responsible for replenishment of guest amenities that are complimentary.
• Responsible for the cleanliness and maintenance of the work area.
• Responsible for the Hotel property in the work area.
• Attends to guest calls, guest requests and guest complaints in the area assigned.
• Obtains proper authorization procedures to enter guestrooms for cleaning and providing turndown services as per requirement.
• Responsible for following the standard operating procedures of the Housekeeping Department.
• Responsible for achieving and exceeding the Hotel guest satisfaction scores in cleanliness.
• Complies with attendance rules and is available to work on a regular basis.
• Performs any other job-related duties as assigned.

Job Requirements

• High School diploma or equivalent
• Hotel housekeeping experience required.
• Previous IHG hotel/s experience preferred.
• Physical Mobility and stamina required.
• Ability to follow instructions
• Detail-oriented
• Professional attitude is required
• Ability to work independently.
• Ability to communicate in a friendly manner with guests in order to create a warm, comfortable and relaxing environment.